Privacy Policy

This Privacy Policy (the “Policy”) describes how Ultra Pilates Toronto Corp. (“Ultra Pilates Toronto”, “we”, “us”, or “our”) manages and protects the personal information of individuals (“you” or “your”) who sign up for our in-person classes, sessions, events, or other services (the “Services”) through our website at https://ultrapilates.ca/home/ (the “Website”). By registering for our classes or otherwise using our Services, you consent to the collection, use, disclosure, and handling of your personal information in accordance with this Policy and all applicable federal and provincial privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario privacy laws.

Ultra Pilates Toronto understands the importance of your privacy. We take reasonable steps to ensure that all personal information in our custody or control is handled in a secure and responsible manner and in conformity with the law. Please review this Policy before using our website or submitting any personal information. If you do not agree with the contents of this Policy, please refrain from using our Services.

  • COLLECTION OF PERSONAL INFORMATION

We may collect personal information about you when you register for our Services through our Website. Such personal information may include your name, contact details (such as email address and telephone number), payment information, and, where applicable, health or fitness data necessary to ensure that your participation in our classes is appropriate and safe. We only collect personal information that is reasonably required for the purposes set out in this Policy.

If you wish to refuse the collection of certain personal information, you may do so; however, please note that this may limit your ability to use certain Services or participate in certain activities.

We automatically receive standard technical information when you interact with our Services through our Website, which may constitute personal information, including browser and device information, such as unique device identifiers, mobile phone carrier, internet protocol (IP) addresses (which may identify your general geographic location), browser types, and the date and time of your interactions. We may also receive information about your interactions with our Website, such as which pages you visited and how much time was spent on the page. 

We may collect this information using cookies or similar technologies. Cookies are pieces of information that are stored by your browser on the hard drive or memory of your device. Cookies enable us to personalize your experience on our Website, maintain a persistent session, passively collect demographic information, and monitor advertisements and other activities. Our Website may use different kinds of cookies and other types of local storage (such as browser-based or plugin-based local storage).

1. USE OF PERSONAL INFORMATION

We use your personal information for the following purposes:

  • To register you for Services and manage your account;
  • To process and confirm your class bookings and payments;
  • To communicate with you regarding updates, special offers or promotional materials, scheduling changes, or other information relating to our Services that may be of interest or importance to you;
  • To comply with applicable legal or regulatory requirements;
  • To allow you to participate in interactive features, social media, or similar features on our Website; 
  • To maintain, evaluate, and improve our Services and business operations in order to serve you better;
  • In any other way we may describe when you provide the information; and
  • For any other purpose with your consent. 

By providing your personal information, you consent to our use of that information for the purposes described in this Policy, or for other purposes to which you have otherwise expressly consented.

2. DISCLOSURE OF PERSONAL INFORMATION

Ultra Pilates Toronto may disclose your personal information for any purpose by use when you provide the information or with your consent. We may also disclose your personal information to service providers and third-party partners that assist in providing our Services, such as the third-party application through which you sign up for classes, payment processors, and communication vendors. When we share your personal information with these third parties, we ensure that they are contractually obliged to safeguard your information and use it solely for the purposes for which it was provided and with the same standards as set out in this Policy.

In accordance with the law, we may also disclose your personal information to law enforcement agencies, regulatory bodies, or other governmental authorities if required to do so by law or if such disclosure is necessary for the establishment, exercise, or defence of a legal claim.

  1. YOUR CHOICES 

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

  • Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our Website may not be accessible or may not function properly. Each browser is different, so you should check your browser’s “Help” menu to learn about how to change your cookie preferences.

 

  • Third-Party Advertising. If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, you can opt-out by checking the relevant box located on the online account where we collect your data. You can also opt-out by logging into our Website and adjusting your user preferences in your account profile by checking or unchecking the relevant boxes or by sending us an email stating your request using the contact details below.
  • Promotional Offers from the Company. If you have opted in to receive certain emails or texts from us but no longer wish to have your email address/contact information/telephone number used by us to promote our own or third parties’ products or services, you can opt-out by following the unsubscribe instructions provided in the promotional email or text, or at any other time by logging into our Website and adjusting your user preferences in your account profile by checking or unchecking the relevant boxes, or by sending us an email stating your request using the contact details below. 

    2. CONSENT AND WITHDRAWAL OF CONSENT

We will only collect, use, or disclose your personal information with your knowledge and consent, except where otherwise authorized or required by law. You may withdraw your consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions and reasonable notice. Please note that withdrawing your consent may limit our ability to provide the requested Services or otherwise engage with you.

           3. RETENTION AND DESTRUCTION OF PERSONAL INFORMATION

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law. Once your personal information is no longer needed, or if you request that your personal information be deleted, we will securely destroy it or anonymize it in a manner that prevents unauthorized parties from accessing, reading, or reconstructing any personal information. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.

            4. SECURITY OF PERSONAL INFORMATION

The security of your personal information is very important to us. We employ reasonable administrative, technical, and physical safeguards to protect your personal information against theft, loss, unauthorized access, disclosure, copying, or modification. 

The safety and security of your personal information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. 

While we endeavour to maintain the highest standards of protection, no method of transmitting or storing data is entirely invulnerable. We cannot guarantee the security of information sent to or from our Website or systems, and you provide personal information at your own risk. We do not accept liability for unintentional disclosure and we are not responsible for the circumvention of any privacy settings or security measures contained on our Website. 

         5. ACCESS AND CORRECTION OF PERSONAL INFORMATION

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes. You have the right to request access to the personal information we hold about you and to request corrections if you believe that information is inaccurate or incomplete. To submit such requests, please contact us using the information below. We will respond to all reasonable requests for access and corrections in a timely manner and in compliance with applicable law.

  • THIRD-PARTY PLATFORMS

Our Website may use third-party service providers, such as Mariana Tek, to help us fulfil the purposes for which your personal information was collected or as required by law. When you register for our Services on our Website, the third-party service provider may also collect, use, or disclose your personal information in accordance with its own privacy policy. We encourage you to review the privacy practices of any third-party provider you engage with, as we are not responsible for how your personal information is treated by external entities.

  1. INTERNATIONAL USERS

The Services and our Website are intended for users located within Canada. We make no representation that the Services and our Website are appropriate or available for use outside of Canada. 

       2. TRANSFER OF PERSONAL INFORMATION

We may transfer your personal information to service providers or other third parties located outside Canada for processing and storage. In such cases, your personal information will be subject to the laws of the jurisdiction in which it is stored or processed. We will take reasonable measures to ensure that any transferee provides a level of protection comparable to that required under Canadian privacy legislation and that the transferee’s privacy and security standards adhere to this Policy.

          3. CHILDREN’S PERSONAL INFORMATION

Our services are not intended for use by individuals under the age of majority in their jurisdiction unless consent is provided by a parent or legal guardian. If you become aware that a minor under your care has provided us with personal information without parental or guardian consent, please contact us, and we will seek to remove the information promptly.

  • UPDATES TO THIS POLICY

We reserve the right to revise or update this Policy from time to time to reflect changes in our practices, legal obligations, or regulatory requirements. Any modifications will become effective as of the date they are posted. Your continued use of our Services following any update to this Policy will constitute acceptance of the revised terms.

  1. HANDLING PRIVACY COMPLAINTS

Ultra Pilates Toronto is committed to addressing any concerns or complaints regarding the handling of your personal information in a prompt and respectful manner. If you have a complaint or concern about our privacy practices, please contact us using the details provided below. Upon receiving your complaint, we will acknowledge receipt, investigate the matter thoroughly, and respond to you within a reasonable timeframe. If your complaint is found to be justified, we will take appropriate steps to resolve the issue and, if necessary, amend our practices and procedures. If you are not satisfied with our response, you may also have the right to contact the Office of the Privacy Commissioner of Canada or the relevant provincial privacy authority for further assistance

CONTACT US

If you have any questions, concerns, complaints, or requests relating to this Policy or our privacy practices, please contact us at:

Ultra Pilates Toronto Corp.
658 Dundas Street
Toronto, ON. M5A2C1
(416)777-1265
info@gmail.com

We will endeavour to address your enquiries promptly and provide any additional information or assistance required.

Last Updated: July 21, 2025