Terms and Conditions

These terms and conditions govern your use of Ultra Pilates Toronto Corp.’s (“Ultra Pilates Toronto”, “we”, “us”, or “our”) website at https://ultrapilates.ca/home/ (the “Website”) and participation in any of our in-person classes, sessions, events, or other services (collectively, the “Services”) provided at our studio location(s).

By accessing or using our Services, including, but not limited to, reserving or attending classes, purchasing memberships, using credits or gift cards, or engaging with any content on our Website, you acknowledge that you have read, understood, and agreed to be legally bound by these terms and conditions, our Privacy Policy, Release of Liability, Waiver of Claims, and Assumption of Risks Agreement, and any other documents expressly incorporated by reference (collectively, the “Terms”). This Agreement forms a legally binding contract between you and us and governs all use of our Website and physical studio facilities (the “Facilities”), regardless of how you access or engage with our Services.

THIS IS A LEGALLY BINDING AGREEMENT. PLEASE READ IT CAREFULLY. We reserve the right in our sole discretion to modify these Terms at any time, and continued use of the Website, Services, or Facilities constitutes acceptance of any modifications. Any and all such modifications are effective immediately upon posting. By using the Website, you accept and agree to be bound and comply with these Terms and our Privacy Policy incorporated herein by reference. If you do not want to be bound by these Terms, you must not use our Website, Facilities, or Services.

By using this Website, you represent and warrant that you are of the legal age of majority under applicable law to form a binding contract with us and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Website, the Services, or the Facilities. 

  •  RISKS AND LIABILITY 

Assumption of Risk

By participating in any classes, sessions, programs, or activities offered by Ultra Pilates Toronto involving physical fitness or use of the Facilities (the “Activities”), you acknowledge that the Activities carry inherent risks. These risks may include, but are not limited to, physical injury, muscle strain, sprains, falls, equipment malfunctions, and in rare cases, more serious health issues such as cardiac events.

You acknowledge and agree that it is your responsibility to consult with a physician or qualified healthcare provider before participating in the Activities. By participating, you represent that you are in good physical condition and have no medical condition or injury that would prevent or restrict your safe involvement in the Activities. If you have any concerns about your health or physical condition, it is your responsibility to seek medical advice prior to participation. You understand and voluntarily accept full responsibility for any and all risks, known or unknown, associated with your participation, whether occurring during, before, or after a session, and whether caused by your own actions, the actions of others, or the condition of the Facilities or equipment. You agree to stop and seek assistance if you experience any discomfort, pain, or injury during your participation.

You agree to follow all instructions, guidelines, safety rules, and studio policies provided by Ultra Pilates Toronto staff, instructors, or posted within the facility. This includes, but is not limited to, proper use of equipment, adherence to class formats, maintaining awareness of your physical limits, and respecting the safety of others.

Disclaimer of Warranties

YOU UNDERSTAND AND AGREE THAT YOUR USE OF THE WEBSITE, ITS CONTENT OR ITEMS FOUND OR ATTAINED THROUGH THE WEBSITE, AND PARTICIPATION IN ANY OF THE SERVICES IS AT YOUR OWN RISK. THE WEBSITE OR ITEMS FOUND OR ATTAINED THROUGH THE WEBSITE, AND THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

NEITHER ULTRA PILATES TORONTO NOR ITS PARENT, SUBSIDIARIES, AFFILIATES, OR THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SERVICE PROVIDERS, CONTRACTORS, LICENSORS, LICENSEES, SUPPLIERS, OR SUCCESSORS MAKE ANY WARRANTY, REPRESENTATION, OR ENDORSEMENT WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, SUITABILITY, ACCURACY, CURRENCY, OR AVAILABILITY OF THE WEBSITE OR ITS CONTENTS. WITHOUT LIMITING THE FOREGOING, NEITHER ULTRA PILATES TORONTO NOR ITS PARENT, SUBSIDIARIES, AFFILIATES OR THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SERVICE PROVIDERS, CONTRACTORS, LICENSORS, LICENSEES, SUPPLIERS, OR SUCCESSORS REPRESENT OR WARRANT THAT THE WEBSITE, ITS CONTENT, OR ANY SERVICES OR ITEMS FOUND OR ATTAINED THROUGH THE WEBSITE WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR WEBSITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

WE CANNOT AND DO NOT GUARANTEE OR WARRANT THAT FILES OR DATA AVAILABLE FOR DOWNLOADING FROM THE INTERNET OR THE WEBSITE WILL BE FREE OF VIRUSES OR OTHER DESTRUCTIVE CODE. YOU ARE SOLELY AND ENTIRELY RESPONSIBLE FOR YOUR USE OF THE WEBSITE AND YOUR COMPUTER, INTERNET, AND DATA SECURITY. TO THE FULLEST EXTENT PROVIDED BY LAW, WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY DENIAL-OF-SERVICE ATTACK, DISTRIBUTED DENIAL-OF-SERVICE ATTACK, OVERLOADING, FLOODING, MAILBOMBING, OR CRASHING, VIRUSES, TROJAN HORSES, WORMS, LOGIC BOMBS, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE WEBSITE OR ANY SERVICES OR ITEMS FOUND OR ATTAINED THROUGH THE WEBSITE OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY WEBSITE LINKED TO IT.

Ultra Pilates Toronto does not guarantee specific outcomes or results from participating in any of our offerings. 

Limitation of Liability

EXCEPT WHERE SUCH EXCLUSIONS ARE PROHIBITED BY LAW, UNDER NO CIRCUMSTANCE WILL ULTRA PILATES TORONTO AND ITS PARENT, SUBSIDIARIES, AFFILIATES, OR THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SERVICE PROVIDERS, CONTRACTORS, LICENSORS, LICENSEES, SUPPLIERS, OR SUCCESSORS BE LIABLE FOR NEGLIGENCE, GROSS NEGLIGENCE, NEGLIGENT MISREPRESENTATION, FUNDAMENTAL BREACH, DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING, BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT, BREACH OF CONTRACT, BREACH OF PRIVACY, OR OTHERWISE, EVEN IF THE PARTY WAS ALLEGEDLY ADVISED OR HAD REASON TO KNOW, ARISING OUT OF OR IN CONNECTION WITH YOUR PARTICIPATION IN ANY SERVICES, USE OF THE WEBSITE AND FACILITIES, OR RELIANCE ON ANY INSTRUCTION OR INFORMATION PROVIDED IN CONNECTION WITH THE SERVICES.

Waiver of Claims

By participating in any Services, you expressly waive and release any and all claims, demands, liabilities, damages, losses, costs, injuries, expenses or causes of action, now known or hereafter known, against Ultra Pilates Toronto, and its affiliates and each of their owners, officers, instructors, managers, employees, contractors, agents, representatives, successors and affiliates (collectively, the “Released Parties”), arising out of or related to physical or emotional injury, illness, property damage, or any other loss you may sustain in connection with your participation in the Services or presence at the Facilities, to the fullest extent permitted by law.

This release includes, without limitation, and applies to all legal claims including those based in negligence, breach of contract, or breach of any statutory or other duty of care owing under occupiers liability legislation, and applies to all injuries (including personal, bodily, psychological, or property damage), illnesses, conditions, or death that may result from your participation.

Indemnity

To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Ultra Pilates Toronto, its affiliates, and their respective directors, officers, employees, instructors, agents, service providers, contractors, licensors, suppliers, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable legal fees) arising out of or relating to:

  1. your breach of these Terms and Conditions;
  2. your participation in any classes, sessions, or use of the Facilities or Services;
  3. your use of the Website or any content or materials accessed through it; and
  4. interactions with third-party sites or services linked to or from our Website.
  • PERSONAL INFORMATION AND PRIVACY POLICY

The security of your personal information is very important to us. Through your use of the Website, you may provide us with certain information. By using the Website, you authorize us to use your information in Canada and any other country where we may operate. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on our Website. 

Depending on how you use our Website, we may also receive information from external websites you use to access our Website, or we may receive information through various web technologies, such as cookies, log files, clear gifs, web beacons or others. We use the information gathered from you to ensure your continued experience on our mobile Website, including through email communication. We may also track certain of the passive information received to improve our marketing and analytics, and for this, we may work with third-party providers. If you would like to disable our access to any passive information we receive from the use of various technologies, you may choose to disable cookies in your web browser. Please be aware that we will still receive information about you that you have provided, such as your email address.

Your use of the Website necessarily entails collection of personal information about you and disclosure of such personal information. By using the Website, you acknowledge and confirm that you have read our Privacy Policy and that you provide your consent regarding any and all activities, tasks, practices and undertakings discussed in such Privacy Policy relating to the collection, use, disclosure, storage, communication, transmission, modification, retention and destruction of your personal information. Please ensure that you have read and understand our Privacy Policy. Without limitation to the generality of the foregoing, your access and use of the Website constitutes your consent to all actions we take with respect to personal information collected or otherwise obtained in conjunction with the foregoing to the extent consistent with Ultra Pilates Toronto’s Privacy Policy.

You are prohibited from attempting to circumvent and from violating the security of our Website, including, without limitation: (a) accessing content and data that is not intended for you; (b) attempting to breach or breaching the security and/or authentication measures which are not authorized; (c) restricting, disrupting, or disabling service to users, hosts, servers, or networks; (d) illicitly reproducing TCP/IP packet header; (e) disrupting network services and otherwise disrupting our ability to monitor the Website; (f) using any robot, spider, or other automatic device, process, or means to access the Website for any purpose, including monitoring or copying any of the material on the Website; (g) introducing any viruses, trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful; (h) attacking the Website via a denial-of-service attack, distributed denial-of-service attack, flooding, mailbombing, or crashing; and (i) otherwise attempting to interfere with the proper working of our Website.

  • USE OF FACILITIES 

Memberships & Drop-In Classes

Ultra Pilates Toronto offers drop-in classes as well as monthly and annual Classic memberships and Ultra memberships. All purchases, including the purchase of drop-in classes and memberships, are non-refundable and non-transferable. Memberships activate on the date of purchase and renew automatically on a recurring monthly or annual basis, as applicable, until you cancel your membership or your use of the Services are otherwise discontinued in accordance with these Terms. 

To cancel a membership, you must notify a staff member at least five (5) days prior to the first date of your next billing cycle or you will be charged for the next billing cycle (either monthly or annually). Cancellations may be effective either immediately or at the end of the current billing cycle. Memberships cannot be paused or extended, unless otherwise required by law or in the event of a long-term illness, injury, or pregnancy. In such cases, you must provide Ultra Pilates Toronto with valid documentation for approval of a membership freeze or extension.  

Clients who purchase Classic memberships will be entitled to the following benefits:

  • Unlimited classes while membership is active (monthly or annual) and you can schedule classes up to seven (7) days in advance;
  • 10% off retail shop items (some exclusions may apply, including, but not limited to, the purchase of add-on items like water, electrolyte shots, mat, and towel rentals, etc.);
  • 1 complimentary guest pass on your birthday where you and your guest will receive complimentary mat and towel rental (your membership must be active on your birthday to redeem this benefit); and
  • 1 complimentary mat and towel rental per month. 

The benefits of the Classic membership are subject to change at Ultra Pilates Toronto’s sole discretion.

Clients who purchase Ultra memberships will be entitled to the following benefits:

  • Unlimited classes while membership is active (monthly or annual) and you can schedule classes up to fourteen (14) days in advance;
  • 15% off retail shop items (some exclusions may apply, including, but not limited to, the purchase of add-on items like water, electrolyte shots, mat, and towel rentals, etc.);
  • Complimentary mat and towel rental for each class attended. A staff member will set up your mat and towel before each class; 
  • 1 complimentary guest pass per month where your guest will receive complimentary mat and towel rental; and
  • 1 complimentary guest pass on your birthday where your guest will receive complimentary mat and towel rental (your membership must be active on your birthday to redeem this benefit).

The benefits of the Ultra membership are subject to change at Ultra Pilates Toronto’s sole discretion.

Bookings

In order to use the Services and book a class, you must create an account through our booking app/platform. You must book all classes in advance through the booking platform. Memberships do not guarantee space in a class. We do not accept drop-ins, walk-ins, or on-site payments for booking classes. Clients are permitted to book multiple classes per day. Bookings open up fourteen (14) days in advance for Ultra members, while Classic members and all other clients may book up to seven (7) days in advance (subject to change).

Ultra Pilates Toronto does not guarantee availability of any specific instructor, time slot, or class type. If a class is full, you may join a waitlist and you will be notified if a spot becomes available through our booking platform. 

Any attempt to resell, transfer, or manipulate any class credits is strictly prohibited and may result in permanent loss of booking privileges. 

You are responsible for keeping your login details secure/confidential and for all activity under your account. Sharing login credentials or using another person’s account or membership is not allowed. If we detect multiple accounts have been created or if you falsely claim first-time status, we may suspend or cancel those accounts without notice and charge full fees where applicable. Please notify us immediately if you suspect unauthorized use of your account.

Cancellations & No-Shows

Cancellations must be made at least twelve (12) hours prior to the scheduled class time to avoid penalties. Cancellations made within twelve (12) hours of the class start time will be considered late and subject to a fee in the amount of Fifteen Dollars ($15.00). Failure to attend a scheduled class without cancellation (no-shows) will result in a penalty fee of Twenty-Five Dollars ($25.00) and/or loss of one (1) class credit (depending on the class package). 

Clients must be checked in and present by the start of class. Studio doors will close promptly at the class start time. Late arrivals will not be permitted to enter under any circumstances, and arriving after the start of class will be considered a late cancellation, subject to the late cancellation fees outlined above. 

When cancelling through the booking app outside the allowed window or if there is a no-show, such fees will automatically apply and are non-refundable, regardless of circumstances. Clients will receive an automatic warning through the booking app indicating that a fee will be applied.

Payment Terms

All purchases made for classes, memberships, packages, rentals, or retail items at Ultra Pilates Toronto are final, non-refundable, and non-transferable unless otherwise stated in writing. Payment must be made in full at the time of purchase through our designated booking platform. 

By storing a payment method in your account, you authorize Ultra Pilates Toronto to charge it for all applicable fees, including class bookings, late cancellation or no-show penalties, retail purchases, or recurring membership dues. If a payment fails or is declined, your access to classes or Services may be suspended until the outstanding balance is paid in full. Auto-renewing memberships will be charged on a recurring basis as agreed at the time of purchase. 

We reserve the right to update pricing or payment terms at any time with reasonable notice provided.

Check-In Policy

When arriving at the studio, you must check in at the front desk prior to your class. Failure to check in may result in a no-show penalty or loss of credit. First time clients must arrive at least 10 minutes prior to the start of the class to receive orientation and a tour of the studio. 

Studio Conduct & Etiquette

All members and clients are expected to act with courtesy and respect at all times, whether interacting with instructors, staff, or other clients. Harassment, threatening conduct, or any form of abusive behaviour is strictly prohibited and may lead to immediate denial of access to our Services and Facilities.

To maintain a focused environment, phones are not permitted inside the studio room. Your device must be silenced and stored in the lockers or cubbies provided. Smartwatches are allowed but must remain on silent and non-disruptive mode throughout class. In addition, clients are not permitted to enter in and out of the studio during the class. Once you leave, you cannot re-enter. 

Ultra Pilates Toronto is a shoe-free zone beyond the locker/cubby area. Please maintain personal hygiene and wear clean workout clothes to respect other clients in the shared space. Please avoid wearing strong perfumes, colognes, or scented products as some clients may be sensitive to fragrances in a heated environment. 

All clients and Classic members must bring their own mat for each class. Ultra members are provided with mats at no charge. Cold towels will be provided to all clients following the class and clients must return such towels to the designated bins. Cubbies/lockers are available for use and are equipped with built-in locks. Ultra Pilates Toronto is not responsible for lost, stolen, or damaged personal items. 

Ultra Pilates Toronto has the sole discretion to revoke client bookings and/or memberships and ban clients from future purchases if clients violate studio etiquette and disrespect instructors, staff, and other clients.

Rentals and Add-On Purchases

Ultra Pilates Toronto towels and mats are available for rent. All rentals are non-refundable and non-transferable. Clients are responsible for the proper use and return of Ultra Pilates Toronto towels and mats. Clients must notify staff of any defects or slipping concerns with the Ultra Pilates Toronto mats. Hygiene items are available for reasonable use. Excessive or inappropriate use of shared resources may result in rental restrictions or additional charges.

Age Policy

The minimum age to participate in classes is 16. All minors under 18 years of age must have consent from a parent or legal guardian in order to attend.

Retail & Gift Cards

Ultra Pilates Toronto maintains a range of merchandise offerings available for purchase at its on-site retail store and gift cards available for purchase. Returns or exchanges must be made within fourteen (14) days of purchase, and items must be unworn, unwashed, and in original condition with tags attached. Proof of purchase is required. All sale items and select personal products including socks, undergarments, water bottles, and hair accessories are final sale due to hygiene considerations.

Promotions & Referrals

Introductory offers, referral credits, and other limited-time promotions may be offered. Details on promo code usage and eligibility will be provided in accordance with the terms of each promotion, and restrictions may apply. 

If we detect a misuse of offers or promotions we may suspend or cancel those accounts without notice and charge full fees where applicable. Please notify us immediately if you suspect unauthorized use of your account.

Policy Enforcement

We also reserve the right to refuse service to any individual who violates studio policies, disrespects staff or other clients, or poses a health or safety risk.

  • COPYRIGHT AND INTELLECTUAL PROPERTY

All content, materials, and branding provided or displayed by Ultra Pilates Toronto, including but not limited to our name, logo, website content, including, but not limited to, all information, software, code, data text, displays, graphics, website layout, class formats, written materials, photographs, videos, designs, and promotional content (“Content”) and the trademarks, service marks and logos contained therein, are the exclusive property of Ultra Pilates Toronto or its licensors and are protected by copyright, trademark, and other intellectual property laws. You agree that any input or suggestions you provide to Ultra Pilates Toronto are offered voluntarily, are not confidential, and may be used by us in any manner without compensation or acknowledgment.

You may not copy, reproduce, modify, distribute, display, publish, or create derivative works from any such Content without our prior written consent. You may only use our Website for your personal and non-commercial use. Any unauthorized use of our intellectual property is strictly prohibited and may result in the commencement of legal proceedings.

  • ADDITIONAL POLICIES

From time to time, Ultra Pilates Toronto may establish or update additional policies, guidelines, or rules related to specific aspects of our Services (such as booking procedures, cancellation policies, membership terms, health and safety protocols, or studio etiquette). These policies will be posted on our website and are hereby incorporated into these Terms by reference. Members and clients will be notified of any changes through our website, email communications, and/or in-app alerts.

By continuing to access or use our Services after such policies are posted, you agree to comply with and be bound by them as part of this Agreement. In the event of any inconsistency between these Terms and any additional policies, these Terms shall prevail unless expressly stated otherwise.

  • GOVERNING LAW AND JURISDICTION

These Terms and the use of the Website and Content are governed by and interpreted in accordance with the laws of the Province of Ontario, and you irrevocably attorn to the exclusive jurisdiction of the courts located in Toronto, Ontario, Canada (including, without limitation, provincial and federal courts located in the city of Toronto). Notwithstanding the foregoing, Ultra Pilates Toronto may institute proceedings in any jurisdiction where infringement of its intellectual property and/or any misappropriation or misuse of its confidential information takes place. 

Ultra Pilates Toronto controls and operates the Website from its offices in Ontario, Canada.  Ultra Pilates Toronto makes no representation that the Website and the Content are appropriate or available for use in other jurisdictions. Anyone accessing the Website from other jurisdictions assumes sole responsibility for compliance with local laws. Access and use of the Website is restricted to the extent prohibited by the laws of the jurisdiction in which the user resides or is located at the time of access or use. 

  • SEVERABILITY

Any provision of these Terms that is prohibited or unenforceable in any jurisdiction shall, as to that jurisdiction, be ineffective to the extent of such prohibition or unenforceability and shall be severed from the balance of these Terms, all without affecting the remaining provisions of these Terms or affecting the validity or enforceability of such provision in any other jurisdiction.

  • CONTACT INFORMATION

If you have any questions about these terms, please contact us:

Ultra Pilates Toronto Corp.

658 Dundas Street

Toronto, ON M5A 2C1

(416) 123-4567

hello@ultrapilates.ca

Last updated: July 28, 2025